Refund policy

Last Updated: July 2026

At Paper & Minis, we carefully inspect every product before packing and shipping. We want every order to reach you safely and in perfect condition.

Damaged Products

Refunds or replacements are provided only if the product is damaged during shipping.

To request a refund, please contact us within 24 hours of receiving your order. A continuous unboxing video must be recorded from the moment the sealed package is opened. The video should clearly show the unopened package, the complete unboxing process, and the damaged product. Videos with cuts, pauses, or edits cannot be accepted.

This helps us verify transit damage quickly and process your request fairly.

Cases Where Refunds Are Not Applicable

Refund requests will not be accepted if an unboxing video is not provided, if the video contains cuts or edits, if the damage occurred after delivery due to mishandling, or if the request is based on a change of mind, personal preference, or minor color variations caused by lighting or screen settings.

Refund Process

Once your request is reviewed and approved, the refund will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take a little longer for the amount to reflect in your account.

Need Help?

If you have any questions regarding your order or refund request, we’re always happy to help.

Email: hello@paperandminis.com

Paper & Minis
Tiny Things. Big Joy.